Sovereign Windows & Doors - 15 Year Guarantee.
Sovereign frame products are guaranteed against defects arising from faulty workmanship or materials for a period of fifteen (15) years from the date of delivery by Sovereign Windows & Doors subject to the following conditions:
- The product has been installed in accordance with the relevant Australian standards and recognized building practice.
- The product has been maintained in accordance with industry recommendations.
- The product has not been subject to misuse, physical abuse or neglect during transport, storage or installation.
- Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the colour of additional componentry.
- Moving parts which wear out as a part of normal use are guaranteed for three (3) years.
- Sovereign Windows & Doors accepts no responsibility for glass breakage (except for faulty workmanship or materials). Wire reinforced glass, toughened glass, float glass, laminated glass and mirror glass is guaranteed against defects and degradation for a period of three (3) years.
- This Guarantee is limited to the repair or replacement of the faulty product at the company's discretion but does not extend to the installation or refinishing of a replacement product.
- Only repairs carried out by Sovereign personnel or authorised Sovereign agents are covered by this guarantee.
- Claims under this guarantee should be made within one month of the defect arising in the product. Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to the nearest Sovereign office.
This guarantee is in addition to all other rights and remedies in respect of this product to which you are entitled under the Trade Practices Act and similar State and Territory laws.
